It’s likely that all tickets were on ‘dibs’. When someone is purchasing tickets, those tickets go into a hold status – known as “dibs” – and are no longer available to other customers. The tickets remain on “dibs” until the customer completes the transaction, the transaction times out or is abandoned. Those tickets then go back into the central system for the next customer to draw from. So if there are a number of customers simply looking and not buying, those tickets may become available again in a matter of minutes.
More tickets will be available of equal quality to those in this pre-sale when tickets go on sale to the general public. It is entirely your choice whether you continue trying in the pre-sale or wait until the sale to the general public.
Please note that if we haven’t announced across our website and social media pages that a show (pre-sale or not) has sold out, then there are still tickets available, you just have to keep trying!